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TERMS & CONDITIONS

Otium Nails & Lashes Lounge Gift Card Terms and Conditions
    1.    Redemption
    •    Gift cards are redeemable only at Otium Nails & Lashes Lounge for products and services available at our location or any future locations under the Otium Nails & Lashes Lounge brand.
    •    Gift cards cannot be used to purchase other gift cards or vouchers.
    2.    Balance and Value
    •    Gift cards hold a prepaid value that can be applied to any purchase at Otium Nails & Lashes Lounge.
    •    Any unused balance will remain on the card for future use, with no fees applied to the remaining balance.
    3.    Expiration and Fees
    •    Otium Nails & Lashes Lounge gift cards do not expire and do not incur any service or inactivity fees.
    4.    Refunds and Non-Transferable
    •    Gift cards are non-refundable and cannot be exchanged for cash, except as required by law.
    •    They are not transferable and cannot be resold or used for payment outside of Otium Nails & Lashes Lounge.
    5.    Lost, Stolen, or Damaged Cards
    •    Otium Nails & Lashes Lounge is not responsible for lost, stolen, or damaged cards.
    •    Lost or stolen gift cards cannot be replaced, so please treat them as cash.
    6.    Limitations
    •    Gift cards may not be used to cover tips or gratuities.
    •    Promotional offers or discounts may not apply to purchases made with a gift card.
    7.    Changes to Terms
    •    Otium Nails & Lashes Lounge reserves the right to amend these terms and conditions at any time.
    •    By purchasing or using a gift card, you agree to these terms.
    8.    Contact Us
    •    For balance inquiries or further assistance, please contact us.

Cancellation & No-Show Policy

  1. Otium Nails & Lashes Lounge - Cancellation & No-Show Policy

  2. At Otium Nails & Lashes Lounge, we strive to provide our clients with the highest level of service and a seamless experience. To ensure the best availability and efficient scheduling, we ask all clients to adhere to the following policies:

  3. 1. Cancellation Policy

  4.  • 24-Hour Notice Required: We kindly ask that any cancellations or rescheduling be made at least 24 hours in advance. This allows us the opportunity to offer the slot to another client.
    • Late Cancellations: Appointments canceled less than 24 hours in advance may be subject to a cancellation fee of 100% of the scheduled service cost.

  5. 2. No-Show Policy

  6.  • Missed Appointments: If you do not show up for a scheduled appointment without prior notice, it will be considered a “no-show.” No-shows will be charged 100% of the scheduled service cost.
    • Repeat No-Shows: Multiple no-shows may require a deposit to secure future bookings.

  7. 3. Late Arrivals

  8.  • Grace Period: We offer a 10-minute grace period for late arrivals. If you arrive more than 10 minutes late, we may need to adjust or reschedule your service to maintain the schedule for other clients.
    • Rescheduling Due to Lateness: If your service is rescheduled due to a late arrival, a rescheduling fee may apply.

  9. 4. Refunds and Pre-Payments

  10.  • Deposits and Prepayments: For select services, we may require a deposit to secure your appointment. Deposits are non-refundable but can be applied to rescheduled appointments if canceled with sufficient notice.
    • Refunds: We do not offer refunds for canceled or missed appointments. However, we are happy to reschedule within our policy guidelines.

  11. 5. Emergency Cancellations

  12.  • Special Circumstances: We understand that emergencies happen. If you have a valid reason for a last-minute cancellation or no-show, please contact us, and we will review each case on an individual basis.

  13. Thank you for your understanding and cooperation! We value your time and look forward to making every visit to Otium Nails & Lashes Lounge a luxurious and relaxing experience.

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